Hi,
Thank you for your reply, but it is once again incomplete and unsatisfactory.
First of all, I had clearly asked you earlier about the Mini HDMI port used in the Primebook Wi-Fi model. I specifically requested you to tell us which HDMI version it is (HDMI 1.4 or HDMI 2.0) and whether the hardware is capable of supporting true extended display. You have completely ignored this question in your latest reply. Why are you not answering a basic technical question about your own product? Users have the right to know what hardware they have purchased.
You have again repeated the same line: screen mirroring is supported, but extended display is not currently supported on the Wi-Fi model. This is not acceptable. Extended display is a basic feature in almost every laptop. Even many low-cost devices provide proper extended display over HDMI. By only offering mirroring, you are limiting the usefulness of the HDMI port. Students and users buy external monitors to increase productivity, not just to see the same screen duplicated. Your continuous refusal to enable extended display on Gen 1 devices shows that you are not serious about improving the experience for existing customers.
Regarding .exe files, your suggestion to use Cloud PC is not a proper solution. Cloud PC is a remote/cloud-based service. By repeatedly pushing Cloud PC for every limitation, it appears that you are more interested in selling cloud services than improving the actual device software. A laptop should be capable of handling basic tasks locally. Users should not be forced to depend on an internet connection and cloud service just to open normal Windows files. This is not a genuine solution; it is a way to push users toward additional services.
I have already raised multiple important points in my previous messages, but most of them are still being ignored or given vague replies like “we have taken your suggestions into consideration.” This kind of response means nothing without any clear commitment or timeline.
Let me clearly repeat my demands once again:
Please clearly tell us which HDMI version is present in the Primebook Wi-Fi model and whether the hardware can support extended display.
Add proper extended display support (not just mirroring) on Gen 1 Wi-Fi models.
Provide a proper local way to run Windows .exe files and other Windows applications, instead of only pushing Cloud PC.
Add support for Linux files and applications.
Add proper performance modes:
Gaming Mode
Performance Mode
Balanced Mode
Battery Saving Mode
In Gaming Mode, only one game should run at a time, and it should receive maximum system resources. For example, on a 4GB RAM device, around 1GB can be reserved for the operating system and the remaining 3GB should be allocated to the game. Right now, games like Asphalt Legends crash or force the device to restart within 30–40 seconds even on the lowest settings. This clearly shows the need for a real Gaming Mode.
You cannot keep giving incomplete answers and expect users to remain satisfied. Gen 1 users also paid for the product and deserve proper software support. Continuously ignoring previous questions and giving vague replies is not a professional way to handle customer feedback.
I expect clear and direct answers to all the points mentioned above, especially the HDMI version question that you have ignored so far.
Looking forward to a proper response this time.