Unable to transfer file from my mobile to PrimeBook

Troubleshooting & Support
1

Sir,
I purchased my Prime Book Laptop 2 Pro, on 29.01.2026 for my exam purpose. However, when I tried to transfer my file from mobile to Prime Book, my file manger doesn’t show anything regarding external device. If such thing is unable then my purchase of such will not payoff. Moreover, Chrome is not updated to latest version so please update that.
Sometimes I am also facing a lagging in my system and also sometimes my App store was not working.

Please Resolve the issue as my exam is nearby.

2

Hey Tanay, please share your contact number or connect with our support agent at +91 9667413981 and share the video, so that we can better understand and resolve the issue. Also, kindly share where exactly you are facing the lag.
We will be updating Chrome in the upcoming days. Meanwhile, if you would like to use the latest version, you can download it from the Aurora Store, as it has the updated version available.