hi primebook team,
i am using primebook 2 neo since aug 2025 , this problem i ve mentioned beforehand , the battery percentage is frozen , a new problem arises as i plug my charger in the battery becomes 0% then it starts to rise plus when i reboot or restart without my charger plugged in it shows please plug in your charge low battery ???
i am totally frustated with this issue , i will not prefer this laptop to anyone anymore , when i mentioned this problem before in oct it was resolved after2-3 days by itself , but now its been 2 weeks , i am totally furious about this now
i want the solution primebook team
sincerely
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Hey Abhineez, sorry for the inconvenience, this isn’t the experience we want for our users. Please share your contact number via DM or connect with our team at +91 9667413981. They’ll assist you with the battery issue.
my problem has not resolved !! , maybe i should just throw it away into the bin , i am totally frustated , excuse my language
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Please share your contact number. We’ll personally look into this on priority and update you shortly
my contact is 9839851806
Thank you, we will call you shortly.
i was busy for past 2 days and during that time i tried to resolve it but i didnt made any change
you call will be a great help i will be free on tomorrow 11 AM please contact me then
thanks for affection you showed into my case
@RajBhadra i got this exact problem on 31 oct 2025 i am really worried now , why does this problem occur frequently , the battery percentage is frozen maybe the only solution is factory reset ??
Hi Abhineez,
Apologies again that you are facing this issue. From what I have understood speaking to our support team they have repeatedly tried to reach out to you to resolve your issue for the past 4 days but you have not picked up their call. Can you suggest a good time and date during working hours where we may contact you?
Thanks,
Raj Bhadra
yes, i am unable to pick up the call , maybe i am free tommorow 5 pm to 6 pm sorry for inconvenience from my side actually at the moment i am trying to connect to your support i will update you shortly
thanks again
so the support guy told me to send a bug report , i have completed the procedure , he told me to wait for 24-48 hrs
thank you sir for your help my problem might get resolved
Hi Abhineez,
This might be due to a faulty battery and not related to software. We need to arrange a pickup for your laptop and diagnose whether it is a hardware issue. The bug report itself will not be that helpful.
Our support team will try reaching out to you to arrange a pickup. Please receive their call and help them.
Thank you,
Raj Bhadra
clearly it isnt the hardware problem i think you dont get the problem , one more thing as i mentioned i when i plug in the charger the battery immediately drops to zero then it shows random percentage , clearly it battery percentage isnt configured , if it a faulty battery problem how my laptop would work
i have sent you one more bug report at the moment when i was charging , if it doesnt resolves and it needs to get on the service centre i aint allowing that i am sorry i will manage sorry
thanks for interest
regards ,