Clarification Regarding Ethernet-to-USB Adapter Compatibility on Primebook 2 Max

Troubleshooting & Support
1

Dear Primebook Support Team,

I would like to know which USB port on the Primebook 2 Max supports an Ethernet-to-USB adapter for connecting a wired internet connection.

Since the laptop does not have a built-in Ethernet (RJ45) port, I may need to purchase a USB-to-Ethernet converter. However, I am concerned about compatibility because my Primebook 2 Max is also experiencing issues with USB connectivity and file transfers.

Please confirm the following:

1. Does the Primebook 2 Max support USB-to-Ethernet adapters?

2. Which USB port should I use: USB-A or USB-C?

3. Which adapter chipset or model is compatible with PrimeOS?

4. Is any additional driver or software installation required?

5. Can you recommend an officially supported adapter?

I request clear guidance before purchasing an adapter so that I can avoid unnecessary expenses and ensure that it works properly with my laptop.

Thank you for your support.

2

Hi, thanks for reaching out.

  1. Yes, the Primebook 2 Max supports USB-to-Ethernet adapters.

  2. You can use the USB-A port.

  3. We’ll suggest Quantum Ethernet adapter.

  4. No additional driver or software installation is required.