I am unable to scroll pages in any website through Arrow Keys

I am unable to scroll pages in any website through Arrow Keys.

Dear Vivek, this might be due to browser settings or system glitches. Please check if the issue occurs only in our browser or in others too. You can also try clearing cache and data of Chrome and restarting the device. If it still doesn’t work, feel free to contact our customer support at +91 9667413981 ,we’ll help you fix it on priority.

From laptop keyboard, the scrolling is working fine on default browser on sites like Wikipedia, sarkaari results etc.