Window cloud pc app is not being opened in my primebook

Troubleshooting & Support
1

I am trying to open it from 1 month but I am not able to open it,it always got failed to open
Please solve my issue

2

Hello,
I am sorry that you are facing this issue, can you tell me your primeX registered phone number?

3

yeah this is 8210995453
please solve issue

4

can you do anything, please reply
i am facing trouble

5

Hi Biraj,

On our end you have made one transaction of 49rs on 30th December. Have you made any other transactions after that? If in case please share your payment screenshot on my email: raj@primeos.in

Thanks,
Raj Bhadra

6

After the payment of ₹ 49 I used it very well but after some days I wanted to extend my pc plan but unfortunately window cloud pc not began to open ,I tried many times but it didn’t get open
So final Conclusion is ,I made once time payment of 49₹
But now it is not being opened ,I wanna use window cloud pc with any subscription
Please help me

7

Hi Biraj,

The PrimeX App opens after your plan expires and allows you to repurchase a new plan to extend cloud PC.
Without an active subscription Windows will not open but if the app is not opening at all then please make sure you have the latest version from the app store and please share a video on my email.

8

Yeah app is not working,I know that to use window cloud I will have to take subscription but app is not working then how Can I take subscription.
I uninstalled many times nevertheless not being worked.

9

Hi Biraj,
Completely understand your situation, please share a video with your PrimeOS ID on my email as I need to understand what is happening - if there is a crash we need to get diagnostic information to fix it.